Shobdodhara Prakashani

Shipping & Return Policy

Shipping Policy

At Shobdodhara Prakashani, we believe in a simple, affordable, and transparent shipping process to ensure a smooth experience for our customers. We usually dispatch all confirmed orders within 1–2 business days, and our standard shipping charge is a flat ₹60 per order, regardless of the number of books. While Cash on Delivery (COD) is not available, we offer reliable prepaid shipping through trusted courier partners like Delhivery, depending on service availability in your area. For remote or out-of-service locations, we ship via the India Post network to ensure delivery coverage across the country. On average, customers can expect to receive their books within 6 to 8 business days from the date of dispatch. Additionally, we offer significant shipping discounts on higher-value orders, making it even more convenient and cost-effective to build your reading collection with us.

Cancellation, Return & Exchange Policy

At Shobdodhara Prakashani, we are committed to complete customer satisfaction. If you receive a product that is damaged or not as ordered, we offer the option of either a replacement or a full refund, provided the claim is genuine and verified after a brief investigation. In such cases, customers must provide a clear unpacking video as mandatory proof for initiating any refund or replacement request.
We allow order cancellations within two hours of placing the order, as most of our orders are processed and dispatched quickly. To cancel an order, please contact us through the "Contact" section on our website. If the order has already been processed or shipped, cancellation is no longer possible. However, if the product received is damaged, a refund request can still be made following proper procedure.
In the event of a refund due to a damaged or wrongly delivered product, we typically process refunds within 5–7 business days of approval. Refunds will be made to the original payment method—for credit/debit card payments, the amount will be refunded to the same card; for UPI or payment gateway transactions, the amount will be returned to the respective account.
For cases involving manufacturing or printing defects, customers may request an exchange within 7 days of receiving the shipment. To initiate an exchange, please send the damaged product along with the original bill to our registered office address: 1, Chandra Pathak Lane, Bally Bazaar, Howrah – 711201 via Indian Post Registered Parcel ONLY for returns.
Once we receive the returned product and verify the issue, we will dispatch a new copy and share tracking details with you. Customers must share the return parcel tracking ID with us for timely processing. We appreciate your understanding and cooperation in helping us maintain a transparent and fair customer service experience.